Privacy Policy

Introduction

k111 is committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains in clear, transparent terms what data we collect, why we collect it, how it is used, and the rights you hold as a user of our services across Bangladesh — whether you are accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country.

By registering an account, making a deposit, or otherwise using any part of the k111 platform, you acknowledge that you have read, understood, and agree to the data practices described in this document. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This policy applies to all users of k111, including players who access the site via mobile browsers, web apps, or any future k111 application. We may update this policy periodically, and continued use of the platform after any revision constitutes acceptance of the revised terms.

Information We Collect

k111 collects personal information through two primary channels: information you provide directly to us, and information gathered automatically as you interact with our platform. Both types are outlined below in full detail.

Information You Provide Directly

When you register an account, complete identity verification, or contact our support team, you may provide us with some or all of the following:

• Full name, date of birth, and residential address (including city and district within Bangladesh)
• Valid email address and mobile phone number
• Government-issued identification documents for KYC verification (such as NID or passport)
• Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account numbers)
• Support communications, including emails, messages, and complaint records

Information Collected Automatically

As you browse and interact with k111, we automatically collect certain technical and behavioural data to ensure the platform functions correctly and securely:

• IP address and approximate geographic location (country/region level)
• Device type, operating system, browser version, and screen resolution
• Session data including pages visited, time spent, and click patterns
• Cookie and local storage identifiers used to maintain your login session

Transaction and Gaming Data

We record all financial transactions on your account — including deposits, withdrawals, bonuses claimed, and wagering activity — as required for security monitoring, fraud prevention, and regulatory compliance. Gaming history (game sessions, bets placed, outcomes) is also stored for dispute resolution and responsible gaming purposes.

How We Use Your Information

k111 uses the information we collect strictly for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• To create, manage, and maintain your k111 player account securely
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• To verify your identity (KYC) and prevent fraud, money laundering, and underage gambling
• To communicate important account notices, security alerts, and promotional updates (where you have opted in)
• To personalise your gaming experience and recommend relevant games, events, and offers
• To monitor platform usage for technical improvements, security audits, and responsible gaming interventions

Where we rely on your consent to process data for optional activities such as marketing communications, you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect any processing carried out before the withdrawal date.

Data Sharing and Disclosure

k111 does not sell, rent, or trade your personal data. We may share information only in the narrowly defined circumstances described below:

Trusted Service Providers

We engage third-party companies to help us deliver specific services — for example, payment processors (bKash, Nagad, Rocket), identity verification providers, and platform hosting partners. These companies are granted access only to the data they need to perform their contracted functions and are bound by strict confidentiality obligations. They may not use your data for any purpose outside of their contracted scope.

Legal and Regulatory Requirements

Where required by applicable law or a lawful order from a competent authority, k111 may disclose personal information. This includes compliance with anti-money laundering (AML) obligations and fraud investigation requests. We will only disclose the minimum information necessary to satisfy such requirements and will, where legally permitted, inform you that such a request has been made.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of k111's business assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address associated with your account before any such transfer takes effect and will be given the opportunity to close your account if you do not consent to the transfer.

Cookies and Tracking Technologies

k111 uses cookies and similar tracking technologies to ensure that the platform works correctly, to maintain your logged-in session, and to help us understand how users navigate our site. Cookies are small text files stored on your device by your browser.

We use three categories of cookies on k111:

• Essential cookies — strictly necessary for the site to function (e.g. session authentication, security tokens). These cannot be disabled.
• Functional cookies — used to remember your preferences such as language, display settings, and session continuity.
• Analytics cookies — used to collect aggregate, anonymised data about how users interact with k111, helping us improve platform performance and content.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling functional or analytics cookies may affect your experience on the platform. k111 does not currently support a cookie consent banner but will implement one if required by applicable regulations in the future.

Payment Data and Financial Security

When you make a deposit or request a withdrawal on k111 using local payment services such as bKash, Nagad, Rocket, or Upay, or via BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, or Sonali Bank, we collect the minimum payment data required to complete the transaction. We do not store full payment credentials (such as full mobile wallet PINs or complete bank account passwords) on our servers.

All payment data is encrypted at rest and in transit using SSL technology. Our payment processing partners are contractually bound to handle your financial information in accordance with applicable data protection standards. Detailed financial records are retained for the minimum period necessary to meet AML and financial compliance requirements.

If you suspect any unauthorised transaction on your k111 account, please contact our support team immediately at [email protected]. We take all reports of suspected financial fraud seriously and will initiate an investigation promptly.

Data Retention

k111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce agreements. In practice, this means:

Active account data is held for the duration of your account's existence. Financial transaction records are retained for a minimum of five years as required by anti-money laundering regulations. Support communications are kept for up to two years. Upon closure of your account, non-regulatory data is deleted or anonymised within 90 days, except where longer retention is mandated by law.

Your Rights as a User

k111 respects your data rights. Subject to applicable legal and regulatory restrictions, you are entitled to the following rights concerning your personal information:

• Right of Access — you may request a copy of the personal data k111 holds about you
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data
• Right to Erasure — in certain circumstances, you may request deletion of your personal data (subject to legal retention obligations)
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time
• Right to Data Portability — you may request that we provide your data in a structured, commonly used, machine-readable format

To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Rights Request'. We will respond to all valid requests within 30 calendar days. Please note that we may need to verify your identity before processing such requests to prevent unauthorised access to another person's data.

Children's Privacy

k111 is an adults-only platform. Our services are strictly intended for individuals aged 21 years and above. We do not knowingly collect, store, or process personal data from persons under 21 years of age. If you are under 21, you must not register for, access, or use any part of k111.

If we become aware that personal data from a person under 21 years old has been collected on our platform, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has accessed k111 are encouraged to contact us immediately at [email protected].

Security Measures

k111 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, secure storage with access controls, regular security audits, and employee data handling training.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials secure — do not share your k111 password with anyone, and contact us immediately if you suspect your account has been compromised.

Changes to This Privacy Policy

k111 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address on their account. Minor clarifications or editorial corrections may be made without individual notification.

We encourage you to review this Privacy Policy periodically to stay informed about how k111 protects your information. Your continued use of the platform after any policy update constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way k111 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related enquiries in a timely and thorough manner.

Email: [email protected] — our team is available around the clock to assist players across Bangladesh with any account, payment, or privacy matter.